These types of returned orders are not eligible for a refund for the cost of goods or the Shipping costs. These include orders that could not be delivered due to incorrect address information entered during the ordering process. Packages that are 'Refused' or 'Returned to Sender' will be processed as a return and we will not attempt to re-ship. GL hype is not responsible for lost or stolen packages. Instead, you may follow up with the carrier listed on your order status page. If your order status shows "Delivered" and you did not receive the item, please do not attempt to make a return or exchange. We don't guarantee that we will receive your returned item. If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. If a refund is approved, the original shipping cost will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should contact us. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you've done all of this and you still have not received your refund yet, please contact us at items (if applicable) Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you haven't received a refund yet, first check your bank account again. If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will refund only defective or damaged products.
Please do not send your purchase back to the manufacturer returns sent to the manufacturer, or “return to sender” will not be refunded. To complete your return, we require a receipt or proof of purchase. Please contact our customer service for return instructions. We cannot accept returns that break during transit. Unused and in the same condition that you received itįree from foreign smells (ie: tobacco, pet, perfumes)Īpparel: Folded nicely (not rolled or crumpled)īreakable items must be packed and shipped back to us properly. To be eligible for a return you should contact us first and your item must be:
Customers are responsible for all return shipping costs. Returns must be postmarked within 14 days of your delivery date and must be shipped back to us within 7 days.
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